Shipping policy
Thank you for shopping with Black Dove Apparel. Please review our shipping terms carefully before placing your order.
ORDER PROCESSING
Many Black Dove Apparel products are produced, printed, or prepared specifically for each order. Processing time is separate from shipping/transit time.
Estimated processing and shipping timeframes displayed at checkout or on the product listing are estimates unless expressly stated otherwise.
Once an order enters production or fulfillment, changes to the order, including size, color, design, or shipping information, may not be possible.
SHIPPING & DELIVERY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Black Dove Apparel is not responsible for delivery delays resulting from circumstances outside our reasonable control, including carrier delays, severe weather, transportation interruptions, incorrect addresses provided by customers, or other unforeseen circumstances.
A package being delayed in transit does not automatically mean that it is lost.
When tracking information is available, customers are encouraged to monitor their shipment directly through the carrier.
SHIPPING DELAYS
Black Dove Apparel makes reasonable efforts to ship orders within the timeframe communicated at the time of purchase.
If we are unable to ship an order within the promised shipping timeframe, customers will be notified and provided any cancellation or refund rights required by applicable law.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for verifying their shipping information before submitting an order.
If a package is returned to Black Dove Apparel because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may be required before the order can be resent.
Original shipping charges are generally non-refundable when an order was shipped to the address provided by the customer, except where otherwise required by law.
LOST, STOLEN OR MISSING PACKAGES
If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, and the surrounding delivery area.
Black Dove Apparel will assist customers with available carrier information when reasonably possible. However, we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address supplied with the order, except where required by applicable law or where Black Dove Apparel determines that a replacement or refund is appropriate.
Suspected lost-in-transit packages should be reported to us promptly so that we can assist with the carrier’s claim or investigation process.
DAMAGED OR INCORRECT ORDERS
If you receive an incorrect item or an item that arrived damaged or defective, please contact Black Dove Apparel within 7 days of confirmed delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item and, when applicable, its packaging
Approved claims may be resolved through replacement, exchange, refund, or another appropriate remedy at Black Dove Apparel’s discretion and consistent with applicable law.
INTERNATIONAL ORDERS
For international shipments, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges assessed by the destination country unless otherwise expressly stated at checkout.
Black Dove Apparel does not control customs processing times or charges imposed by government authorities.
POLICY ACCEPTANCE
By placing an order with Black Dove Apparel, you acknowledge that you have reviewed and accepted this Shipping Policy, subject to any rights that cannot legally be waived.